Privacy Policy
Effective Date: January 25, 2026
PoolGenX (a DBA of Worry Free Services LLC) ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.poolgenx.com) and services.
Information We Collect
We collect information you provide directly to us, including:
Name
Phone number
Email address
Service address
Any other information you choose to provide
How We Use Your Information
We use your information to:
Provide and schedule pool cleaning and repair services
Send appointment confirmations and reminders
Communicate with you about your service
Send promotional offers (with your consent)
Respond to your inquiries
Improve our services
SMS/Text Messaging
By opting in to receive text messages from PoolGenX, you consent to receive recurring automated messages including appointment reminders, service updates, and promotional offers. Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at customersupport@poolgenx.com or (951) 900-3319.
We do not share your phone number or SMS consent with third parties for marketing purposes. Your information may only be shared with SMS service providers solely for the purpose of delivering messages you have consented to receive.
How We Share Your Information
We do not sell your personal information. We may share your information with:
Service providers who assist in our operations (scheduling software, SMS providers)
Legal authorities if required by law
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
Your Rights
You may request to access, update, or delete your personal information by contacting us at customersupport@poolgenx.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
PoolGenX (a DBA of Worry Free Services LLC) 3800 Orange St, Ste 250 Riverside, CA 92501 customersupport@poolgenx.com (951) 900-3319
FAQs
Answers To Everything You Need To Know
Do I have to sign a long-term contract?
Nope. We work on a month-to-month basis. We want you to stay with us because you love the service, not because you are stuck in a contract.
How do I get a price quote?
It’s easy. Just click "Get A Quote" or call us. We look at your pool size and location to give you a fair, flat monthly rate. No hidden fees.
Are chemicals included in the weekly price?
Yes. We bring our own professional-grade chemicals to balance your water every week. You don’t need to buy, store, or handle any dangerous chemicals yourself.
Do you repair equipment too?
Absolutely. If your pump, filter, or heater breaks, we can fix it. Since we are already at your house every week, we can usually catch small problems before they become expensive repairs.