Privacy Policy

Effective Date: January 25, 2026

PoolGenX (a DBA of Worry Free Services LLC) ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.poolgenx.com) and services.

Information We Collect

We collect information you provide directly to us, including:

Name
Phone number
Email address
Service address
Any other information you choose to provide

How We Use Your Information

We use your information to:

Provide and schedule pool cleaning and repair services
Send appointment confirmations and reminders
Communicate with you about your service
Send promotional offers (with your consent)
Respond to your inquiries
Improve our services

SMS/Text Messaging

By opting in to receive text messages from PoolGenX, you consent to receive recurring automated messages including appointment reminders, service updates, and promotional offers. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at customersupport@poolgenx.com or (951) 900-3319.

We do not share your phone number or SMS consent with third parties for marketing purposes. Your information may only be shared with SMS service providers solely for the purpose of delivering messages you have consented to receive.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations (scheduling software, SMS providers)
Legal authorities if required by law

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights

You may request to access, update, or delete your personal information by contacting us at customersupport@poolgenx.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

PoolGenX (a DBA of Worry Free Services LLC) 3800 Orange St, Ste 250 Riverside, CA 92501 customersupport@poolgenx.com (951) 900-3319

FAQs

Answers To Everything You Need To Know

CONNECT WITH A PRO

Do I have to sign a long-term contract?
Nope. We work on a month-to-month basis. We want you to stay with us because you love the service, not because you are stuck in a contract.
How do I get a price quote?
It’s easy. Just click "Get A Quote" or call us. We look at your pool size and location to give you a fair, flat monthly rate. No hidden fees.
Are chemicals included in the weekly price?
Yes. We bring our own professional-grade chemicals to balance your water every week. You don’t need to buy, store, or handle any dangerous chemicals yourself.
Do you repair equipment too?
Absolutely. If your pump, filter, or heater breaks, we can fix it. Since we are already at your house every week, we can usually catch small problems before they become expensive repairs.

Do I have to sign a long-term contract?
Nope. We work on a month-to-month basis. We want you to stay with us because you love the service, not because you are stuck in a contract.
How do I get a price quote?
It’s easy. Just click "Get A Quote" or call us. We look at your pool size and location to give you a fair, flat monthly rate. No hidden fees.
Are chemicals included in the weekly price?
Yes. We bring our own professional-grade chemicals to balance your water every week. You don’t need to buy, store, or handle any dangerous chemicals yourself.
Do you repair equipment too?
Absolutely. If your pump, filter, or heater breaks, we can fix it. Since we are already at your house every week, we can usually catch small problems before they become expensive repairs.

Privacy Policy

PoolGenX (a DBA of Worry Free Services LLC) ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.poolgenx.com) and services.Information We Collect

We collect information you provide directly to us, including:

Name

Phone number

Email address

Service address

Any other information you choose to provide

How We Use Your Information

We use your information to:

Provide and schedule pool cleaning and repair services

Send appointment confirmations and reminders

Communicate with you about your service

Send promotional offers (with your consent)

Respond to your inquiries

Improve our services

SMS/Text Messaging

By opting in to receive text messages from PoolGenX, you consent to receive recurring automated messages including appointment reminders, service updates, and promotional offers. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at customersupport@poolgenx.com or (951) 900-3319.

We do not share your phone number or SMS consent with third parties for marketing purposes. Your information may only be shared with SMS service providers solely for the purpose of delivering messages you have consented to receive.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations (scheduling software, SMS providers)

Legal authorities if required by law

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights

You may request to access, update, or delete your personal information by contacting us at customersupport@poolgenx.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

PoolGenX (a DBA of Worry Free Services LLC) 3800 Orange St, Ste 250 Riverside, CA 92501 customersupport@poolgenx.com (951) 900-3319

FAQs

Answers To Everything You Need To Know

Do I have to sign a long-term contract?

How do I get a price quote?

Are chemicals included in the weekly price?

Do you repair equipment too?

Do I have to sign a long-term contract?

How do I get a price quote?

Are chemicals included in the weekly price?

Do you repair equipment too?

PoolGenX (a DBA of Worry Free Services LLC) ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.poolgenx.com) and services.

Information We Collect